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Shipping & Returns

Shipping:

We strive to ship all orders immediately, but please allow 2 business days to process and ship an order. All orders are shipped via USPS, and we offer first class as well as priority mail options. We offer free shipping for orders over $100. Customers who provide an email address when checking out will receive real-time shipping updates with tracking details from USPS. Customers should expect to receive emails confirming shipment, when an order is out for delivery, as well as when USPS marks an order as delivered. Please note: all tracking emails are triggered via USPS and Kona Supply does not control when / how USPS attempts delivery. 

Returns:

For sanitary and safety reasons all sales on face masks are final and we are not able to accept returns or issue refunds. 

For non-face mask products, returns & exchanges are accepted within 7 days of receiving your order. Returns can be sent to the address below and refunds will be processed upon receipt of the items being returned.  

Kona Supply, 1023 Kawaiahao Street Honolulu, Hawaii 96814 

For any additional questions regarding shipping or returns, please reach-out to us at sales@konasupply.com.

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